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Redesign of Global Blue's legacy back-office system for managing merchants and shops in tax-free shopping services

2024
Global Blue
UX/UI Designer
Led the redesign of Global Blue's legacy back-office system, focusing on improving the management of merchants and shops in their tax-free shopping services. The project aimed to modernize the interface while enhancing operational efficiency and user experience.
The existing back-office system faced several critical challenges:
Intuitive layout with clear navigation and improved information hierarchy
Powerful search capabilities with smart filters for quick merchant and shop lookup
Optimized processes for merchant management and shop operations
Comprehensive financial analytics with interactive data visualization
Implemented a powerful search system with smart filters, allowing users to quickly find specific merchants and shops. The search functionality includes auto-suggestions, recent searches, and saved filters for improved efficiency.
Created comprehensive financial analytics with interactive charts and graphs. Users can track key metrics, generate custom reports, and analyze trends in tax-free shopping data across different regions and time periods.
Streamlined merchant management workflows with intuitive forms and validation. The system provides quick access to merchant details, transaction history, and performance metrics, enabling efficient merchant onboarding and management.
Enhanced shop management capabilities with detailed profiles, location tracking, and performance monitoring. Users can easily manage shop information, track sales data, and monitor compliance with tax-free shopping regulations.





